Store Manager

Are you a natural leader with a passion for hospitality? Lucky Bread Company is looking for a Store Manager to join our team!

Minimum Requirements

• Minimum 3 years’ experience as a Restaurant/Store Manager
• Strong interpersonal, communication & problem-solving skills
• Own reliable transport
• Proven ability to lead a team and deliver excellent customer service
• Front- & back-of-house experience essential
• Consistent adherence to company processes, policies, and procedures
• Clear communicator with active listening skills
• High attention to detail and accuracy
• Comfortable working in a fast-paced, dynamic environment
• Well-organised with strong time management skills
• Confident working with numbers and basic reporting (Microsoft Office)

Customer service:

• Provide warm, attentive service.
• Proactively handle customers with empathy and find quick, lasting solutions that prioritise satisfaction.
• Ensure all customer feedback—regardless of where it comes from—is resolved within 24 hours.
• Maintain excellent service standards while meeting productivity and operational targets.

Staff management (operations):

• Stock takes and Stock monitoring
• Food cost targets are being met
• Forecast and plan for stock needs, including goods, kitchen tools, and cleaning supplies.
• Oversee and coordinate smooth daily operations
• Supervise team.
• Time Management evaluation
• Performance reviews and provide feedback

Budgets:

• Monitor budgets and stock control
• Stock takes and Stock monitoring
• Food cost targets are being met

Additional criteria:

• Demonstrated success in managing and developing teams
• Flexibility to work across varying shifts, with rosters adjusted based on operational needs

Send CV and contactable references to careers@luckybread.co.za

Posted on 15 Jan 13:02, Closing date 28 Feb