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Sales Team Leader - Call Centre

Remuneration:R10000 - R10000 per month 
Location:Johannesburg
Reference:#PTA000078/Candi
Company:Finding Personnel

Our client is looking for an experienced sales team leader to manage and inspire a team of 15–17 agents in a fast-paced sales call center. The ideal candidate will be a results-oriented leader passionate about developing people and driving performance.

Key Responsibilities:
  • Lead and manage a team of 15–17 sales agents.
  • Monitor team performance and ensure targets and KPIs are met.
  • Motivate and mentor agents to exceed expectations.
  • Conduct regular performance reviews and coaching sessions.
  • Implement and oversee Performance Improvement Plans (PIPs).
  • Report on individual and team metrics and trends.
  • Collaborate with QA, Operations, and Training departments.
Qualifications and skills:
Qualifications:
  • Matric (Grade 12)
  • Leadership or management certifications (advantageous)
Skills:
  • Strong leadership and team management
  • Excellent communication and coaching skills
  • Proficient in Excel and KPI analysis
  • High level of emotional intelligence
Experience:
  • Minimum three years in a sales team leader role (call center experience required)
Key Competencies:
  • People development
  • Results-driven
  • Analytical problem-solving
  • Conflict resolution
Working Conditions:
  • Office-based (Rosebank)
  • Monday to Sunday, 08:00 AM – 05:00 PM (rotational days off)


Posted on 02 Jun 07:41, Closing date 29 Jun

See also: Team Leader
Finding Personnel
Finding Personnel is a dynamic hands-on recruitment company. We offer a holistic and professional recruitment service to our valued Clients and Candidates.
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