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    Quality Assurance Analyst - Call Centre Sales

    Remuneration:R7500 - R7500 per month 
    Location:Johannesburg
    Reference:#PTA000077/Candi
    Company:Finding Personnel

    The quality assurance analyst will be responsible for evaluating call center sales interactions, coaching agents to improve performance, ensuring compliance standards, and supporting continuous performance improvement within a high-energy sales environment.

    Type: Full-time

    Key responsibilities:
    • Monitor and assess sales calls to ensure compliance and quality standards.
    • Conduct feedback and coaching sessions to improve agent performance.
    • Assist team leaders in managing underperformance and enforcing discipline.
    • Create and present quality reports, performance dashboards, and improvement plans.
    • Contribute to QA tools, scorecards, and process improvement initiatives.
    Qualifications and skills:
    Qualifications:
    • Matric certificate or equivalent.
    • Additional certifications in quality assurance or coaching (advantageous).
    Skills:
    • Strong attention to detail and accuracy.
    • Proficient in Microsoft Excel (charts, data analysis, reporting).
    • Excellent verbal and written communication.
    • Strong interpersonal and coaching skills.
    Experience:
    • Minimum two years of QA experience in a sales call center.
    Key Competencies:
    • Analytical thinking
    • Coaching and mentoring
    • Results-orientation
    • Ability to work under pressure
    • High level of integrity
    Working Conditions:
    • Monday to Sunday, 08:00 AM – 05:00 PM (rotational days off)
    • Office-based (Rosebank)


    Posted on 30 May 16:56, Closing date 29 Jun

    Finding Personnel
    Finding Personnel is a dynamic hands-on recruitment company. We offer a holistic and professional recruitment service to our valued Clients and Candidates.
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