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Quality Assurance Analyst - Call Centre Sales
Remuneration: | R7500 - R7500 per month |
Location: | Johannesburg |
Reference: | #PTA000077/Candi |
Company: | Finding Personnel |
Type: Full-time
Key responsibilities:
- Monitor and assess sales calls to ensure compliance and quality standards.
- Conduct feedback and coaching sessions to improve agent performance.
- Assist team leaders in managing underperformance and enforcing discipline.
- Create and present quality reports, performance dashboards, and improvement plans.
- Contribute to QA tools, scorecards, and process improvement initiatives.
Qualifications:
- Matric certificate or equivalent.
- Additional certifications in quality assurance or coaching (advantageous).
- Strong attention to detail and accuracy.
- Proficient in Microsoft Excel (charts, data analysis, reporting).
- Excellent verbal and written communication.
- Strong interpersonal and coaching skills.
- Minimum two years of QA experience in a sales call center.
- Analytical thinking
- Coaching and mentoring
- Results-orientation
- Ability to work under pressure
- High level of integrity
- Monday to Sunday, 08:00 AM – 05:00 PM (rotational days off)
- Office-based (Rosebank)
Posted on 30 May 16:56, Closing date 29 Jun
See also: Analyst, Business Analyst
Finding Personnel is a dynamic hands-on recruitment company. We offer a holistic and professional recruitment service to our valued Clients and Candidates.
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