IT Support and Systems Administrator

About the role

We are seeking an experienced and knowledgeable aenior IT support technician to join our IT department. In this role, you will provide advanced technical support, troubleshoot complex IT issues, and serve as an escalation point for junior team members. The ideal candidate will have extensive experience in IT support, strong problem-solving abilities, and excellent communication skills.

Key responsibilities

• Provide advanced technical support to end-users across the organisation for hardware, software, network, and system issues
• Troubleshoot and resolve complex IT problems that have get escalated
• Install, configure, and maintain computer systems, software applications, and network equipment
• Develop and maintain IT documentation, including procedures, policies, and knowledge base articles
• Manage and monitor system performance and security
• Implement IT projects and system upgrades as directed by the IT Manager
• Train and mentor junior IT support staff
• Collaborate with vendors and service providers to resolve technical issues
• Conduct regular maintenance and updates to ensure optimal system performance
• Respond to after-hours support requests on a rotational basis

Qualifications

• Three-plus years of experience in a IT Support role with progressive responsibility
• Advanced knowledge of operating systems (Windows, macOS, Linux)
• Strong understanding of network infrastructure and security principles
• Experience with remote desktop support tools and ticketing systems
• Familiarity with cloud services (AWS, Azure, Google Cloud)
• Knowledge of virtualisation technologies (VMware, Hyper-V)
• Experience with Active Directory, Group Policy, and domain environments

Certifications (one or more preferred)

• CompTIA A+, Network+, Security+
• Microsoft Certified: Modern Desktop Administrator Associate
• Microsoft 365 Certified: Enterprise Administrator Expert

Technical skills

• Advanced troubleshooting and problem-solving abilities
• Knowledge of IT security best practices
• Experience with backup and disaster recovery solutions
• Understanding of IT infrastructure (servers, storage, networking)
• Proficiency in scripting languages (PowerShell, Bash, Python) is a plus
• Experience with mobile device management (MDM) solutions

Soft skills

• Excellent verbal and written communication abilities
• Strong customer service orientation
• Ability to explain technical concepts to non-technical users
• Time management and prioritisation skills
• Adaptability and willingness to learn new technologies
• Team collaboration and leadership qualities
• Ability to work under pressure and manage multiple priorities

Posted on 22 Apr 15:16, Closing date 21 Jun