Hotel Manager - Pretoria

Job description

Who we are
We are a premium residence that combines the comfort and service standards of a high-end hotel with a welcoming, supportive community. Our mission is to create a safe, well-managed and professional environment where residents can thrive.


Who we’re looking for
We are looking for a House Manager who demonstrates exceptional hospitality, professionalism and attention to detail. The ideal candidate will have a strong background in hotel or hospitality management and the ability to maintain a polished, high-standard living environment. You will be the “face” of the residence, ensuring every resident experiences a safe, clean and welcoming environment.


What you’ll do


Resident engagement and support

• Serve as the first point of contact for all resident inquiries, concerns and requests
• Provide clear guidance on residence facilities, rules and services
• Foster a professional, approachable and supportive atmosphere

Operations and inspections

• Conduct regular walkthroughs to ensure cleanliness, safety and proper maintenance
• Coordinate and follow up on maintenance with contractors or in-house teams
• Ensure communal areas are always tidy, functional and inviting

Cleanliness and standards

• Oversee housekeeping operations and perform regular quality checks to maintain hotel-level standards
• Coordinate cleaning schedules and ensure compliance with hygiene and safety protocols

Administration and reporting

• Maintain accurate records of resident issues, maintenance requests and inspections
• Provide daily or weekly reports to management on residence operations
• Support check-in, check-out and room inspection processes

What you need

• Proven experience in hotel management, front-of-house, or hospitality leadership roles
• Previous experience in premium residential management is advantageous
• Strong administrative, organisational and reporting skills
• Familiarity with maintenance processes and building operations
• Flexibility to work occasional evenings and weekends as required
• Administration
• Customer service
• Facilities management
• Hospitality
• Housekeeping
• Operations
• Reporting

 

Requirements

Posted on 17 Oct 15:45, Closing date 16 Nov