General Manager

Job description

Base of Operations: OR Tambo International Airport Full-Time | 3-Month Probation

About
The business is a proudly South African beauty and lifestyle brand operating two stores and a kiosk at OR Tambo International Airport. With a vertically integrated model, we primarily manufacture & retail our own products. In addition, we curate a selection of products from a variety of talented African creators (designers & crafters).

Our offering is as much about the story behind the product as it is about the sale.
We are looking for a hands-on, operationally savvy, forward thinking General Manager to join our growing team.

 
Role
The General Manager will take full ownership of Infinite Glamour’s day-to-day business operations from the warehouse to the shop floor. This role requires someone who can zoom in and out: one minute solving a logistics issue in the warehouse, the next providing sales insights to the Owner. This is not a desk-only job. Your main base of operations will be OR Tambo Airport, with time split between the stores, the warehouse, and supplier visits when necessary.
 

Role and responsibilities: 

1. Store and airport operations
- Manage the daily operations of all Infinite Glamour stores and kiosk at OR Tambo.
- Ensure consistent customer service, visual merchandising, and staff performance across retail spaces.
- Be the go-to person on-site to troubleshoot and support store managers in real-time.

2. Warehouse and production oversight
- Align stock levels with sales demand and ensure efficient inventory movement.
- Work closely with the warehouse team to improve operational workflows and turnaround times.

3. Supplier and sourcing support
- Occasionally assist with sourcing new products or raw materials, both locally and internationally.
- Be available to travel to suppliers when necessary to assess samples, negotiate pricing, or close procurement deals.

4. Head office functions
- Support finance, HR coordination, and admin functions in collaboration with the Owner. - Maintain alignment between store activities and broader company goals.
- Champion internal communication and help translate strategy into action.

5. Marketing and visual merchandising
- Oversee promotional content creation for in-store screens, social media, and the website.

- Coordinate product photography and photoshoots with the Content Coordinator.
- Ensure store visuals are aligned with marketing campaigns and seasonal promotions.

6. Team leadership and culture building
- Recruit, onboard, and retain top talent across store and warehouse teams.

- Lead performance reviews and training for managers and key staff.

- Foster a culture of accountability, positivity, and growth.

7. Strategic projects and reporting
- Work hand-in-hand with the Owner to implement growth plans, including new systems, store rollouts, or product launches.
- Identify inefficiencies and propose practical, scalable improvements.
- Provide regular updates on operational performance, team matters, and business needs.

 

 

Requirements

- 5+ years in a senior retail or multi-branch management role, preferably in a consumer product, fashion, or beauty-related industry.
- Strong leadership skills and the ability to motivate cross-functional teams.
- Experience managing both front-of-house (retail) and back-of-house (warehouse/manufacturing) operations.
- Able to adapt quickly, solve problems independently, and thrive in a fast-paced, high-accountability environment.
- Proficiency in Microsoft Office, Google Suite, and operational tools.
- A valid driver s license and flexibility to travel when required.
- You re hands-on, decisive, and calm under pressure.
- You love systems, but you re also not afraid to roll up your sleeves.
- You re commercially-minded, people-driven, and always thinking one step ahead.



 

Posted on 19 Aug 13:31, Closing date 29 Aug