Advertise your job vacancies
Subscribe to email job alerts
Prepaid job ad packages
Job | Normal cost | Discount | Cost | Saving |
---|---|---|---|---|
4 | R2,000 | 27% | R1,460 | R540 |
6 | R3,000 | 29% | R2,130 | R870 |
8 | R4,000 | 31% | R2,760 | R1,240 |
12 | R6,000 | 35% | R3,900 | R2,100 |


Customer Service Representative
Remuneration: | cost-to-company |
Location: | Johannesburg |
Job level: | Junior |
Type: | Permanent |
Company: | THE SKILLS MINE |
Job description
Requirements
- A minimum of 12 months’ call centre experience
- 1 to 2 years’ customer service experience
- Experience in Web/App/WhatsApp chat will be advantageous
- Good verbal and written communication skills
- Must be available to work from the office on rotational shifts, including weekends and public holidays
Responsibilities
- Responsible for customer service on banking services and products through effective case management for clients.
- Analyse and troubleshoot all client requests and queries in line with company guidelines and scripts, routing calls to the appropriate resource if necessary.
- Answer multiple customer requests through phone, chat, and email as they enter the queue.
- Handle customer enquiries across all channels.
- Manage and resolve customer complaints.
- Provide customers with product and service information.
- Enter new customer information onto the system (Athena).
- Identify and escalate priority issues.
- Follow up on customer calls where necessary.
- Document all call information according to standard operating procedures.
- Complete call logs.
- Produce call reports.
Requirements
- Customer service
- Retail banking
- Customer support
- Handling complaints
Posted on 11 Jul 10:08, Closing date 10 Aug
Connecting highly talented individuals with organisations that recognise the power of talent to optimise business effectiveness.
Recent jobs by The Skills Mine | City | Date posted | |
Junior UX/UI Designer | Johannesburg | 11 Jul 10:50 | |
Customer Service Representative | Johannesburg | 11 Jul 10:08 | |
Card Operations Consultant | Johannesburg | 11 Jul 09:55 | |
More jobs... |
Customer Service Representative
Johannesburg
Requirements A minimum of 12 months’ call centre experience1 to 2 years’ customer service experienceExperience in Web/App/WhatsApp chat will be...
Requirements A minimum of 12 months’ call centre experience1 to 2 years’ customer service experienceExperience in Web/App/WhatsApp chat will be...

Customer Services Representative
Johannesburg, Benoni
We are a face to face direct marketing,providing financial services in store. We provide with training,we also focus on candidate growth until they run their own...
We are a face to face direct marketing,providing financial services in store. We provide with training,we also focus on candidate growth until they run their own...
Godz Eye Marketing
Health & Safety Officer
Paarl
Location Huguenot Tunnel and Toll Plaza Reports Operations Manager nbsp
Location Huguenot Tunnel and Toll Plaza Reports Operations Manager nbsp

Health & Safety Officer
Paarl
Location Huguenot Tunnel and Toll Plaza Reports Operations Manager nbsp
Location Huguenot Tunnel and Toll Plaza Reports Operations Manager nbsp

Health & Safety Officer
Paarl
Location Huguenot Tunnel and Toll Plaza Reports Operations Manager nbsp
Location Huguenot Tunnel and Toll Plaza Reports Operations Manager nbsp

Health & Safety Officer
Paarl
Location Huguenot Tunnel and Toll Plaza Reports Operations Manager nbsp
Location Huguenot Tunnel and Toll Plaza Reports Operations Manager nbsp

