Traffic Management Operator

Location: 191 Hugo Street, Richmond Estate, Goodwood reports to: TMC Supervisor

Qualifications and skills

Suitable candidates must possess the following minimum
qualifications and skills:

• Grade 12 certificate.
• 3 years call centre experience.
• Conversant in at least 2 languages of which one must be English
• Computer Literate in Microsoft Office, Excel, Outlook & Internet skills
• Assertive
• Good people skills
• Ability to cope with unusual work schedules.
• Team player
• Strong communication and writing skills.
• Professional telephone etiquette
• Ability to multi-tasking
• Own reliable transport

Responsibilities

The successful candidate’s responsibilities will include,
but are not limited to:

Actively monitor and detect incidents within 3 minutes of their occurrence via the various detection methods.
Accurate logging and verification of all detected incidents
Dissemination of information regarding active incidents
Dispatching of on road services vehicles as well as coordination with relevant response units during active incidents
Monitor, record and report all roadside and TMC requirement malfunctions
Accurate and timeous completion of all administrative functions related to KPI’s.

This job specification indicates only the main duties and responsibilities of the position and therefore is not intended as an exhaustive list. By applying for this position, you consent in terms of the Protection of Personal Information Act (PoPI) to your personal information being obtained; utilised and stored by the company through inter alia, reference checks, credit checks and trace reports. Interested candidates, who qualify, should apply but this does not entitle them to a response. Suitable candidates will undergo a prerequisite medical assessment as per the OHS legislation.

Posted on 26 Jun 13:53, Closing date 9 Jul