Support Centre Advisor

Job description

Purpose:

To offer support and to promote, guide and sell higher education programs and courses to prospective students, guiding then through the admissions process.

 
Key roles and responsibilities:

The position will be made up as follows:

Front desk support

• Answer or direct inbound calls, emails, web enquiries and prospective students that walk into a STADIO support centre.
• Keep record of all people who walk into the STADIO support centre.

New student recruitment

• Assist students with the admission and registration process to ensure appropriate guidance is provided regarding programme and qualification requirements and financial obligations.
• Provide prospective students with the highest level of customer service through effective phone, email and face-to-face communication.
• Attend regional school visits, career expos and roads shows, when required.
• Assist with providing sales documentation and information.
• Ensure that all interested students are contacted for marketing purposes and that follow ups are maintained.
• Ensure that all leads are followed up, and to meet your monthly targets (phone calls, interviews, registrations).
• Review enrolment/registration documentation received from prospective students and ensure all required information is obtained.
• Ensure that all student records are updated on the student administration databases (mySTADIO and P3).
• Ensure that all web queries are answered promptly and that the required follow up is done.
• Meet activity and registration targets set by the STADIO support centre manager.
• Attend periodic sales feedback meetings with the STADIO head: marketing and student recruitment.

Existing student support

• Provide general administrative support to all existing STADIO students who require assistance at a STADIO support centre.
• Deal with routine telephone, email and walk-in enquiries from existing STADIO students.
• Provide accurate, relevant and up-to-date information to students.
• Arrange consultation between students and academic staff, when required.

 Other

• Participate in team training and development activities.
• Undertake additional duties or projects as the STADIO support centre manager may determine from time to time.
• Demonstrate commitment and enthusiasm to promote the principle of equality and diversity in employment and service delivery.
• Build and maintain good relationships with students, customers and colleagues.
• Demonstrate an awareness of STADIO’s ethos, organisational policies and procedures.
• Ensure that you are fully aware of the functionality of the various systems and tools required to perform your duties.
• Ensure that you fully understand the details of the STADIO portfolio of educational programmes.
• Work on weekends, when required.

Minimum requirements

•  Degree in marketing or communications
• 3 years’ experience in higher education

Skills and competencies

• Ability to advise and motivate prospective students effectively
• Proficiency with CRM and student data management systems
• Excellent communication and networking skills.
• Business-focused with a passion for academic excellence.
• Lead generation – ability to identify and attract prospective students through various channels
• Recruitment Pipeline Management

Key attributes:

• Focus on customer service.
• Excellent organisational and problem-solving skills.
• Highly self-motivated.
• Professional at all times
• Good telephone etiquette
• Target driven.
• Ability to work collaboratively within a team and independently
• Excellent communication skills

Posted on 18 Sep 11:20, Closing date 2 Oct