Social Media Manager

CTG Overview

Established in 2007, Committed To Good (CTG) now operates in more than 30 fragile and conflict-affected countries around the world, delivering humanitarian and development projects through the provision of recruitment, human resources and project management services. CTG provides services to humanitarian organisations, government, non-governmental organisations and corporates enabling public and private sectors to achieve their objectives in conflict-affected regions.

CTG Creative is CTG’s Communications and Marketing Team that supports CTG and several of the Chelsea Group companies – a diverse portfolio spanning humanitarian staffing, security, leadership development, clean water innovation, and more. We manage the online presence, brand storytelling, and communications and campaigns for multiple brands, developing strategies and content that reach B2B audiences across the world.

Overview of Position

CTG Creative drives the digital presence of several Chelsea Group companies, each with its own audience, voice and strategic goals. Over the past year we’ve built strong momentum on LinkedIn and we’re looking for a digital specialist who can help us take the next step.

You’re that rare mix of creative and analytical. You can spot a trend before it fully lands, translate it for a B2B audience and measure whether it’s actually doing anything useful. You want a role where you can grow quickly, stretch your skills and help shape digital strategy across several impact-driven brands, while enjoying the support of a committed team. You’ll bring curiosity and creative drive, working closely with the Copywriter, Designer and wider team to craft a distinctive, un-ignorable digital presence for each brand.

Key Responsibilities

Strategy and Planning

• Contribute to organic social media strategies for several Chelsea Group brands, guided by business goals and audience insight.
• Help shape paid media approaches with external specialists, including objectives, targeting and creative direction.
• In close collaboration with the Head of Content, build and maintain content calendars that support each brand’s priorities and broader group initiatives.

Social Media Content and Community Management

• Support content strategy and day-to-day execution across LinkedIn, Facebook and Instagram, producing a steady stream of high-quality posts, newsletters and blog promotions.
• Partner with the Head of Content, Copywriter and Designer to develop ideas, refine messaging and guide visual direction.
• Manage communities with a consistent, thoughtful voice (tailored to each brand), nurturing engagement and protecting brand reputation.
• Aligned with the content strategy, proactively engage with communities and key profiles on LinkedIn to position brands as present, engaged and participating in global industry conversations.
• Research social media and digital best practices, digital trends, emerging formats and platform shifts to constantly augment digital expertise.
• Proactively share insights, ideas and recommendations to guide the team’s efforts in the most impactful direction.

Client and Stakeholder Liaison

• Meet regularly with internal stakeholders to ensure social media content aligns with evolving needs and key initiatives.
• Adjust content pipelines to support urgent business requests, working closely with the team to deliver on tight deadlines.

Paid Media Management

• Work with external specialists to deliver effective paid campaigns, ensuring performance aligns with agreed KPIs.
• Support the creation and optimisation of ad creative in close collaboration with Head of Design and Designer.

Analytics and Reporting

• Prepare monthly and quarterly performance reports with support from the Junior Account Manager.
• Track analytics across platforms and websites, identifying opportunities to improve reach, engagement and conversion.
• Regularly feed back into the broader team on successes, suggested adjustments, trends and insights to ensure best practice across communications.
• Collaborate with Director of Communications, Head of Content, Copywriter and team to turn insights into actionable recommendations.
• Proactively look for ways to make the analytics and reporting processes smoother and more efficient.

Website and Digital Updates

• Manage monthly updates across brand websites so that campaigns, events and new content remain current.

Position Requirements

Core Competencies and Skills

• Bachelor’s degree in communications, marketing, digital media, journalism or a related field.
• 3-5 years’ experience in social media management or digital marketing with knowledge of paid media, analytics, and website CMS.
• Demonstrated ability to create and manage content for multiple brands or audiences
• Evidence of audience growth, engagement improvement or successful campaign execution.
• Experience coordinating with external vendors and internal stakeholders.
• Confident copywriting and a good eye for visual design (Canva proficiency is a plus).
• Strong analytical mindset with the ability to turn data into actionable insight.
• Self-starter with initiative, problem-solving ability and a calm approach under pressure.
• Curiosity, digital fluency and a willingness to learn fast in a multi-brand environment.
• Interest in current affairs, humanitarian global development and world news.
• Agency experience is a plus.

Why Join us

• Work across a diverse mix of brands in sectors that make a real impact, from humanitarian operations to leadership development and clean-water innovation.
• Be part of a collaborative creative team based in Cape Town.
• 30 days’ annual leave.
• Comprehensive medical aid.
• Room to grow, experiment and develop as a digital strategist across global brands.

Posted on 15 Dec 22:27, Closing date 13 Feb