Retail Store Management Opportunities

General

• Location: Cape Town, Waterfront
• Reporting to: General Manager              
• Hours of work: flexible schedule, including nights, weekends and holidays
• Nature of contract: Permanent, Full-time
• Salary range: Competitive Salary and Commission Structure
• Benefits: 18 DAYS annual leave, Casual dress code, employee discounts

About the organisation and role

Psycho Bunny is a worldwide menswear brand founded in New York back in 2005 with the aim of perfecting the polo. Today, colour-driven collections extend to Pima cotton T-shirts, plush French terry sweats, bottoms, outerwear, need-to-have accessories. Psycho Bunny is a creative community - not your typical workplace. Your voice will be heard. You’ll matter. And you’ll be instrumental in our unique brand’s ascent to new heights. Our rapid global expansion requires fluidity in an ever-changing high-performance environment. You’ll have the opportunity to learn, grow. We’re looking for forward-thinkers who want to take ownership and drive change. 

The roles 

Reporting to the Area Manager- these positions strategically manage and promote sales culture within a Retail environment to achieve or exceed sales, KPIs, and profitability goals through short- and long-term planning and expense control. They guarantee consistently high customer experience within the Store per Psycho Bunny’s core values and service standards.

Main duties and responsibilities

 Store operations and compliance

• Support the Store Management in managing daily store operations to meet performance and profitability goals
• Execute all requirements regarding Health and Safety Standards and Covid-19 compliance
• Move dynamically on the floor to assess and fulfil operational needs
• Assist in implementation of store programs, policies, and seasonal initiatives
• Cooperate with Store Manager to create and achieve action plans for store improvements

Customer experience and service

• Lead by example and coach team members to deliver exceptional customer experiences
• Assess guest needs and provide product education and technical guidance
• Support omnichannel services such as buy online, pickup in-store, phone sales, and shipping
• Resolve customer feedback and escalations in a professional and timely manner

Sales support and execution

• Assist with execution of business and sales goals as directed by Store Manager
• Ensure staff are trained and aligned with company retail standards
• Help drive the store’s key sales initiatives through team motivation and example-setting
• Take accountability for sales-floor readiness and visual merchandising when required

Team leadership and development (for management positions)

• Support recruitment, onboarding, training, and development of team members
• Participate in performance management and succession planning processes
• Provide in-store coaching to ensure consistent application of retail and service standards
• Engage in career discussions to support team member growth and retention
• Establish positive, developmental relationships with all team members.

Required skills and experience

Acting as the face and voice of the organisation, the ideal applicant will have the following competencies:

Work and industry experience

• At least three-plus years of experience in a similar retail management role.
• Proven track record of achieving sales
• Experience working with local and international markets
• Experience in retail sector

Communication and interpersonal skills

• Strong inter-personal skills with the ability to effectively communicate with people from different cultures and countries
• You have strong communication skills and the ability to foster a customer-focused selling culture.
• Positively communicates and demonstrates the Brand values, attitude and culture.
• A confident and outgoing individual who is friendly and accessible

Administration and organisational skills

• Highly organised individual with the ability to multitask and prioritise effectively
• A flexible, self-driven individual who is able to work autonomously while maintaining open channels of communication with a team
• A proactive individual who uses their initiative to ensure service and performance are always to a high standard

General

• Energetic, proactive, and hands-on approach to floor leadership
• Organised, adaptable, and calm under pressure
• Passionate about retail and team collaboration
• Committed to personal and professional development

Interested?

Please complete this application form: https://forms.gle/6Y5dXeBs4UX3Tiy88

Closing date for applications: 4 July 2025

If you have not been contacted within 2 weeks of submitting your application, kindly consider your application to have been unsuccessful

Posted on 27 Jun 14:22, Closing date 26 Aug