IT Support Administrator

Job description

The IT Support Administrator will be responsible for providing technical assistance and support to end-users (Stadio Staff and Students), resolving hardware and software issues, and ensuring the smooth operation of our IT systems on our campus(es). The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-centric approach to IT support.

�� Key responsibilities
• Provide technical assistance and support to end-users via phone, email, Teams, or in-person.
• Troubleshoot and resolve software, hardware, and network connectivity issues.
• Maintain and monitor telephony hardware and software (Microsoft Teams).
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Set up and configure software applications and operating systems for end-users.
• Collaborate with other IT team members to resolve complex technical issues.
• Manage user accounts, permissions, and access rights in accordance with IT policies.
• Perform routine maintenance and updates on IT systems to ensure optimal performance and security.
• Document all support activities, solutions, and procedures for future reference.
• Provide training and guidance to end-users on IT-related topics and best practices.
• Stay up to date with the latest technologies and IT trends to provide proactive support and recommendations.

Requirements

✅ Qualifications and skills required

• Proven experience in IT support or a similar role.
• Bachelor's degree or diploma in Information Technology preferred.
• Strong knowledge of Windows operating systems.
• Proficiency in troubleshooting hardware, software, and network issues.
• Excellent communication skills, both written and verbal.
• Ability to work independently and collaboratively in a team environment.
• Customer-focused attitude with a dedication to providing high-quality support.
• Attention to detail
• Ability to use knowledge base resources to resolve problems.
• Relevant Microsoft certifications are a plus.


�� Why join us?
• Purpose-driven vision: Be part of an institution that emphasises operational excellence, inclusivity and widening access to quality higher education.
• Purposeful work: Contribute to meaningful transformation initiatives that not only directly supports the organisation’s mission and long-term success but also has a meaningful impact on South Africa.

�� What we offer
• Competitive salary in line with relevant experience.
• Generous leave to support work-life balance.
• Opportunities to continue your studies at any institution in the group after 1 year of employment.

Posted on 14 Nov 11:08, Closing date 23 Nov