Competitor | Bizcommunity

Competitor | Bizcommunity

News

Artificial intelligence is reshaping customer experience at every touchpoint, but brands that win will be those that balance smart automation with genuine human connection. (Image supplied)

Artificial Intelligence

5 ways AI is transforming CX

Terena Chetty 2 days

South African businesses have a hidden advantage in the global AI race

Software

South African businesses have a hidden advantage in the global AI race

Issued by Lambie AI 25 Mar 2026

The 10-person agency team is becoming one person with a laptop

Marketing

The 10-person agency team is becoming one person with a laptop

Mathabatha Sexwale, Issued by Brave Group 25 Mar 2026

Marketing

CMOs must bridge the gap between the spreadsheet and the story… or become extinct

Pieter Geyser 20 Mar 2026

Why South Africa already has the antidote to AI information overload

Artificial Intelligence

Why South Africa already has the antidote to AI information overload

Issued by icandi CQ 19 Mar 2026

From fixed premiums to flexible models: A shift in SA’s short-term insurance industry

Insurance & Actuarial

From fixed premiums to flexible models: A shift in SA’s short-term insurance industry

Issued by Insight Survey 18 Mar 2026

On the Dot Door2Door: New research findings 2026

Research

On the Dot Door2Door: New research findings 2026

Issued by On the Dot 18 Mar 2026

EXCLUSIVE | Pep's R95bn success story: How dignity drives retail innovation

Retailers

EXCLUSIVE | Pep's R95bn success story: How dignity drives retail innovation

James Townsend 17 Mar 2026

Vol. 07 - Welcome to On the Dot Insights Newsletter

Printing

Vol. 07 - Welcome to On the Dot Insights Newsletter

Issued by On the Dot 30 Oct 2025

Smarter field sales, without the enterprise price tag

Sales

Smarter field sales, without the enterprise price tag

Issued by MegaVision Media 13 Mar 2026

Your campaign was dead before it launched

Marketing

Your campaign was dead before it launched

Mathabatha Sexwale, Issued by Brave Group 12 Mar 2026

Yassin Aberra, founder and CEO of Social Market Way, breaks down what social listening actually means, why legacy brands are moving now, and what the competitive stakes look like for those who don't (Image source: © 123rf )

Digital

What is social listening and why it is important

Yassin Aberra 9 Mar 2026

Neglecting customer experience is stunting small business growth

CRM

Neglecting customer experience is stunting small business growth

Liezel Jonkheid 2 Mar 2026

Source: Pexels.

Markets & Investment

How new property tax proposals in Cape Town could alter rental yields

27 Feb 2026

Joe Public voted Most Balanced Creative Agency of the Decade

Marketing

Joe Public voted Most Balanced Creative Agency of the Decade

Issued by Joe Public 26 Feb 2026

#Budget2026: Road freight logistics and what it means for consumers

Logistics & Transport

#Budget2026: Road freight logistics and what it means for consumers

Gavin Kelly 26 Feb 2026

Features added vs loyalty encouraged: The real power of technology in channel incentives

CRM, CX, UX

Features added vs loyalty encouraged: The real power of technology in channel incentives

Gordon Wilson, Issued by Achievement Awards Group 26 Feb 2026

The inaugural Scopen Africa Decade Awards were announced at a special event held in Johannesburg on Tuesday, 24 February. Pictured: All the winners (image supplied)

Marketing & Media

A decade of consistency: Scopen Africa Decade Award recognise top leaders and agencies

Danette Breitenbach 25 Feb 2026

Advertising

Warc Report | Netflix's ad expansion could double revenue by 2026

19 Feb 2026

Nicholas De Decker – Associate at Lawtons Africa

Competition Law

Are your algorithms secretly colluding? The hidden risks of digital price signalling

Nicholas De Decker 16 Feb 2026

How to start and run a successful B&B, guest house or boutique hotel

Skills Training

How to start and run a successful B&B, guest house or boutique hotel

Issued by Sam Hospitrain Training 16 Feb 2026

Cape Union Mart and Offernet turn real-time weather into revenue

Advertising

Cape Union Mart and Offernet turn real-time weather into revenue

Issued by Offernet 26 Feb 2026

When “satisfied” is not enough: What customer data really reveals

Research

When “satisfied” is not enough: What customer data really reveals

Issued by Insight Survey 12 Feb 2026

Adventure tourism delivers R25bn boost to SA economy

Tourism

Adventure tourism delivers R25bn boost to SA economy

12 Feb 2026

Agency Scope 2025 shows that reputation is now shaped as much by delivery and peer credibility as by visibility (Image source: © 123rf )

Marketing & Media

Agency Scope 2025 reveals top creative and media agencies

11 Feb 2026

E-commerce fraud projected to exceed $131bn globally by 2030

E-commerce

E-commerce fraud projected to exceed $131bn globally by 2030

5 Feb 2026

Performance hydration takes off in South Africa’s bottled water market

Research

Performance hydration takes off in South Africa’s bottled water market

Issued by Insight Survey 4 Feb 2026

Joe Hamman, director, Novus Group says 2026 will see the evolution from media monitoring to decision monitoring (Image supplied)

Media

#BizTrends2026 | Novus Group's Joe Hamman: Goodbye vanity metrics, hello decision monitoring

Joe Hamman 2 Feb 2026

As the crisis caused by the DTIC Film and TV Incentive deepens, the South African film and TV industry is preparing for its biggest national march on 28 January. Pictured: The industry's first protest on 18 December 2025 (Image source: © The Call Sheet

Film & Cinematography

Fix the DTIC Film & TV Incentive - Largest national protest march planned

26 Jan 2026

#BizTrends2026 | ARB CEO Gail Schimmel: The year of industry self-regulation

Advertising

#BizTrends2026 | ARB CEO Gail Schimmel: The year of industry self-regulation

Gail Schimmel 22 Jan 2026

From marketplace to intelligence partner: How AutoTrader redefined dealer success in 2025

Dealers

From marketplace to intelligence partner: How AutoTrader redefined dealer success in 2025

Issued by AutoTrader 21 Jan 2026

Artificial Intelligence

Could ChatGPT convince you to buy something? Threat of manipulation looms as AI companies gear up to sell ads

Bruce Schneier and Nathan Sanders 16 Jan 2026

Image source: Pavlo Syvak –

Labour Law

Employees can't be fired for job hunting - Labour Court ruling

Rosalind Davey and Chloë Loubser 14 Jan 2026

Branding

How to articulate your brand purpose into a lived experience

Nadia Hearn 13 Jan 2026

How small businesses can decode customer silence

Entrepreneurship

How small businesses can decode customer silence

Liezel Jonkheid 8 Jan 2026

The promise of “everything delivered in 30 minutes” has become a daily standard in Chinese cities (Image source: © e27

E-commerce

Instant Retail: Beyond supercharged delivery

31 Dec 2025

Sponsorship

Elite Hyrox athlete new Manzi Water brand ambassador

Issued by MANZI Water 23 Dec 2025

Image credit: on

Energy

Here comes the sun: Eskom’s unbundling and the solar moment

15 Dec 2025

Mike Saunders, CEO of Digitlab explains the findings of the third annual State of Digital Survey (Image supplied)

Digital

It’s a golden age of business data - or is it?

Mike Saunders 10 Dec 2025

Netflix and Warner Bros. Discovery, Inc. have entered into a definitive agreement (Image source:CPI ©

Streaming

Netflix's acquisition of Warner Bros. Discovery not without concerns

7 Dec 2025

South Africa's Black Friday shows shift to disciplined, digital shopping

Retail

South Africa's Black Friday shows shift to disciplined, digital shopping

5 Dec 2025

Marketing & Media

Warc: Red flags deflate marketers optimism for 2026

4 Dec 2025

Packaging battle brews between Eskort and Rainbow Chicken

Advertising

Packaging battle brews between Eskort and Rainbow Chicken

Karabo Ledwaba 3 Dec 2025