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Bradley Workman-Davies
Chief of Staff / COO
| Remuneration: | market-related |
| Location: | Cape Town, Sanddrift |
| Remote work: | Some remote work allowed |
| Education level: | Degree |
| Job level: | Mid/Senior |
| Own transport required: | Yes |
| Type: | Permanent |
| Company: | Social Places |
Social Places is an award-winning marketing technology agency headquartered in Century City, Cape Town. Since 2015, we have been building powerful, proprietary marketing and CRM software that empowers clients to manage their entire digital ecosystem - all from one intuitive dashboard. Now operating in 49 countries, we are proud to partner with some of the world’s most recognizable franchise brands.
Our team of 60+ passionate, driven professionals thrives in a fast-paced and flexible work environment. As we continue to expand globally, we are on the lookout for ambitious individuals ready to grow with us.
About the role: Chief of Staff / COO
We are looking for a strategic, operational Chief of Staff / COO to join our fast-growing SaaS company. This role will work closely with the CEO to lead cross-functional operations, manage strategic initiatives, and elevate overall team performance. You will play a key role in driving growth, alignment, and execution across the business.
- Century City, Cape Town
- Hybrid, 3 days per week in-office
- Johannesburg or Cape Town
Apply via this link:
https://forms.monday.com/forms/caf069747ca6b39d77803cc0a4481cec?r=use1
Key responsibilities:
Strategic leadership:
- Support the CEO in translating vision into execution. Guide department heads to ensure alignment, clarity of goals, and operational excellence across the business.
- Drive strategic planning, OKRs, retros, and operational alignment.
- Collaborate with the CEO on special projects and business development.
- Lead and unify heads of Digital Operations, Finance, HR, Marketing, and Ads.
- Drive effective collaboration and accountability across teams.
- Lead cross-departmental projects and ensure follow-through and ownership of key deliverables.
- Partner with the Finance Manager on budgeting, forecasting, and resource planning.
- Leverage key SaaS metrics (MRR, ARR, CAC, LTV, churn) to inform decisions and mentor financial thinking.
- Oversee financial operations and strategic partnerships.
- Own business operations and implement scalable systems, processes, and project management to drive efficiency and delivery of key initiatives.
- Oversee and continuously improve internal workflows and service delivery.
- Champion a high-performance culture, working with HR to shape organizational design, talent development, and employee experience.
- Coach and support senior managers to improve leadership and team output.
- Collaborate with marketing leads to align strategy, brand, and performance goals.
- Ensure ad spend and growth efforts deliver measurable results that align with overall business objectives.
- Proven experience as a COO, Chief of Staff, or similar executive role
- 5+ years in a senior management capacity
- Experience in a SaaS business
- Project management expertise (certifications like PMP, Agile a plus)
- Experience rolling out operational frameworks (e.g., EOS, OKRs)
- Proven experience overseeing multiple departments and leading department heads
- Background in the marketing industry, advertising, martech, SaaS, or a related digital-first business
- Strong understanding of SaaS financial metrics (MRR, ARR, CAC, LTV, churn) and business drivers
- Demonstrated success in scaling operations and driving cross-functional alignment
- Financial literacy with experience guiding budgets, forecasts, and resource allocation
- Strong leadership, communication, and team development capabilities
- Proficient in project management and operational execution in fast-paced environments
- Bachelor's degree required; MBA or similar advanced degree is a plus
- Exciting team culture - Enjoy team-building events, office braais, and a fun, collaborative work environment.
- Extra annual leave - Earn one additional leave day for every year worked.
- Performance based end-of-year bonus.
- Career growth - Be part of a fast-growing MarTech company working with some of South Africa’s biggest franchise brands, with plans for further global expansion.
https://forms.monday.com/forms/caf069747ca6b39d77803cc0a4481cec?r=use1
Posted on 19 May 09:24, Closing date 18 Jul
From humble beginnings in 2013, manually aggregating customer Reviews and updating Listings. Our platform has since expanded to include a listings portal, full omni-channel CRM system, AI, ChatBot, Social Media offering and Bookings system.
Our vision has always been to be an all-inclusive Marketing Technology provider, to always innovate, be agile and empower our customers.
"Always on Brand"
This is the essence of a successful brand and Social Places embodies this mantra in everything we offer. Your brand's info, reputation, conversation & offering is always on in the digital world - Make sure it is Always on Brand.
Our vision has always been to be an all-inclusive Marketing Technology provider, to always innovate, be agile and empower our customers.
"Always on Brand"
This is the essence of a successful brand and Social Places embodies this mantra in everything we offer. Your brand's info, reputation, conversation & offering is always on in the digital world - Make sure it is Always on Brand.
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