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“The OTO hereby invites written comments on the e-filing profile hijacking draft report. By inviting public participation, the OTO aims to develop a robust and effective response to e-filing profile hijacking, thereby ensuring protection of taxpayers’ rights and enhancing trust in South Africa’s tax administration system,” the OTO said in a statement on Wednesday.
The draft report was formulated by the ombud following its investigation into alleged e-filing profile hijacking.
“Between 3 February and 5 March 2025, the OTO conducted the eFiling Profile Hijacking Survey to capture taxpayers’ experiences and challenges related to e-filing profile hijacking. Preliminary findings from the survey were presented during a public workshop held on 28 May 2025.
“Initially, the OTO planned to publish the draft report for public comment in July 2025. However, Sars formally requested additional time to respond to the draft report and its recommendations. Consequently, on 2 July 2025, the OTO announced that the publication of the draft report would be postponed to 31 August 2025. Due to ongoing and extensive engagements with Sars, the publication was further delayed,” the statement read.
The draft report can be accessed here.
Please forward written comments via: az.vog.dubmoxat@snoitacinummoc and for more information, visit www.taxombud.gov.za before the deadline on 31 October 2025.
SAnews.gov.za is a South African government news service, published by the Government Communication and Information System (GCIS). SAnews.gov.za (formerly BuaNews) was established to provide quick and easy access to articles and feature stories aimed at keeping the public informed about the implementation of government mandates.
Go to: http://www.sanews.gov.za