Customer trust | Bizcommunity

Customer trust | Bizcommunity

News

Shipping

Fastway Couriers readies for record Black Friday parcel volumes across South Africa

Issued by Fastway Couriers 4 Nov 2025

Shipping

Fastway shares the five last-mile shifts reshaping South African e-commerce

Issued by Fastway Couriers 12 Jan 2026

Shipping

The true cost of festive-season delivery failures and how to prevent them

Issued by Fastway Couriers 16 Dec 2025

Shipping

Inside South Africa’s most overlooked franchise opportunity

Issued by Fastway Couriers 4 Mar 2026

Why data protection is the new currency for consumer trust in 2026

CRM

Why data protection is the new currency for consumer trust in 2026

Lungelo Dlamini 3 days

Is the foundation of South Africa's digital consumer universe truly secure?

Security

Is the foundation of South Africa's digital consumer universe truly secure?

12 Mar 2026

Branding

Deep trust, strong brands: 9 South African banks in Brand Finance’s global top 500

5 Mar 2026

Source: Supplied. Mark Danckwerts, Head: Insurance, KPMG One Africa.

Finance

KPMG report: African financial sector bets big on AI and growth strategies

18 Feb 2026

Can banks restore trust after app failures shake customer confidence?

Banking & Finance

Can banks restore trust after app failures shake customer confidence?

Nitesh Singh 17 Feb 2026

5 last-mile shifts set to reshape South African e-commerce in 2026

Logistics & Transport

5 last-mile shifts set to reshape South African e-commerce in 2026

2 Feb 2026

#BizTrends2026 | Tom Kaneshige on how CMOs seized strategy in an age of chaos

Marketing

#BizTrends2026 | Tom Kaneshige on how CMOs seized strategy in an age of chaos

Tom Kaneshige 22 Jan 2026

Medtech

Dr ChatGPT: What OpenAI’s foray into health and wellness means for healthcare marketing

Saul Marquez 14 Jan 2026

Dries D'Hooghe, chief operating officer, Massmart, with the staff of the first Walmart store to open in SA (Image: Danette Breitenbach @ Bizcommunity)

Retailers

What's the hype about Walmart? Take a look in-store

Danette Breitenbach 21 Nov 2025

Danger looms for SA shoppers this festive season as cyber threats and mall crimes rise

Security

Danger looms for SA shoppers this festive season as cyber threats and mall crimes rise

18 Nov 2025

Source: Pexels.

Infrastructure & Utilities

How a major municipal utility cut call response rates from 36 to 16 hours in six months

Dzingira Matenga 12 Nov 2025

SA’s retail marathon: Managing Black Friday returns with reverse logistics

Sales

SA’s retail marathon: Managing Black Friday returns with reverse logistics

Dr Ernst van Biljon 10 Nov 2025

Decoding OneDayOnly’s strategy for authentic discounts

E-commerce

Decoding OneDayOnly’s strategy for authentic discounts

3 Nov 2025

Gen Z has spoken: Brands that give back win big

Economy

Gen Z has spoken: Brands that give back win big

Issued by Varsity Vibe 30 Oct 2025

Inclusive CX is South Africa’s untapped growth opportunity

CRM, CX, UX

Inclusive CX is South Africa’s untapped growth opportunity

Bongani Mdluli, Issued by Helm 29 Oct 2025

Top cyber threats in South Africa

Cybersecurity

Top cyber threats in South Africa

Issued by Domains.co.za 24 Oct 2025

Inside SA’s retail security crisis: Protecting your business from cyber threats and fraud

Security

Inside SA’s retail security crisis: Protecting your business from cyber threats and fraud

Chandni Gopal, Aaqilah Nagdee & Precious Maphupha 9 Oct 2025

Luyanda Mazibuko, SEM's creative production manager, asks how homegrown brands can actually tap into the hearts of the diverse South African market? (Image supplied)

Marketing

#ProudlySA: How local brands can win the hearts of South African consumers

Luyanda Mazibuko 1 Oct 2025

From side hustle to supermarket shelves: Gudgu’s rise in the beverage industry

FMCG

From side hustle to supermarket shelves: Gudgu’s rise in the beverage industry

30 Sep 2025

Walmart to open in South Africa

Retailers

Walmart to open in South Africa

9 Sep 2025

Reputation, returns and market premium

PR & Communications

Reputation, returns and market premium

Nkateko Khosa, Issued by Brave Group 3 Sep 2025

Cape Union Mart's push for sustainable sourcing and innovation

ESG

Cape Union Mart's push for sustainable sourcing and innovation

29 Aug 2025

Women behind the safety: How Rainbow’s QA leaders help nourish the nation

FMCG

Women behind the safety: How Rainbow’s QA leaders help nourish the nation

Issued by Rainbow Chicken 8 Aug 2025

CEM Africa Summit 2025 to tackle the new CX mandate: Connection, trust, and real value

CRM, CX, UX

CEM Africa Summit 2025 to tackle the new CX mandate: Connection, trust, and real value

Issued by CEM Africa Summit 7 Aug 2025

Turning reviews into revenue with location intelligence

Digital

Turning reviews into revenue with location intelligence

Issued by Location Bank 31 Jul 2025

Hackers target British retail giants, raising cybersecurity alarms globally

Technology

Hackers target British retail giants, raising cybersecurity alarms globally

10 Jul 2025

Source: © 123rf Ryan Campher, VML SA data lead, asks, while AI drives modern marketing, what happens when flawed inputs lead it astray?

Artificial Intelligence

Will your AI promote clarity or confusion, progress or noise?

Ryan Campher 25 Jun 2025

Achievement Awards Group and Heineken Beverages partner to empower tavern owners

Regulatory

Achievement Awards Group and Heineken Beverages partner to empower tavern owners

Issued by Achievement Awards Group 20 May 2025

Source: © 123rf Mark Baldwin, CEO of , a web design and digital marketing agency, weighs in on the biggest social media platform rebrands of all time

Branding

Social media rebrands: The failure - X, the insipid - Meta and the success - Instagram

Mark Baldwin 15 Apr 2025

Advertising

No room for picky eaters? ARB rules in favour of KFC in chicken wing complaint

Karabo Ledwaba 17 Feb 2025

Actorvate Influencer Marketing embraces the rise of UGC with new division for brands

Marketing

Actorvate Influencer Marketing embraces the rise of UGC with new division for brands

Issued by Actorvate Influencer Marketing 29 Jan 2025

From speed to smiles: Redefining CX in telecoms

CRM, CX, UX

From speed to smiles: Redefining CX in telecoms

Issued by ASK AFRICA 23 Jan 2025

3 key strategies for retailers to navigate 2025

Trends

3 key strategies for retailers to navigate 2025

13 Dec 2024

Why delivery transparency matters

Retail Services

Why delivery transparency matters

10 Dec 2024

SmartSlip: The future of consumer engagement and insight collection

Digital

SmartSlip: The future of consumer engagement and insight collection

Issued by Techsys Digital 15 Nov 2024

End-to-end security is your best business investment

SMEs

End-to-end security is your best business investment

Issued by ASUS 8 Nov 2024

Source: © 123rf From November all incoming service conversations for businesses using WhatsApp Business are free

Digital

Free WhatsApp Business incoming service conversations

7 Nov 2024

Image source: KamranAydinov from

IP Law

Unpacking the Sol de Janeiro fragrance fiasco - what is the brand's legal recourse?

Jani Cronjé and Daniella de Figueiredo 11 Oct 2024

How customer reviews are shaping e-commerce: Join Rogerwilco’s free webinar

CRM, CX, UX

How customer reviews are shaping e-commerce: Join Rogerwilco’s free webinar

Issued by Rogerwilco 9 Sep 2024

Loyalty programmes: The move to digital engagement

Retail

Loyalty programmes: The move to digital engagement

Len Lubbe 24 Jun 2024

Why the travel industry cannot afford to overlook public relations

Tourism

Why the travel industry cannot afford to overlook public relations

El Broide 11 Jun 2024

How to make your small business appear more accomplished

SMEs

How to make your small business appear more accomplished

Issued by Domains.co.za 28 May 2024

Marketing

Salesforce report: 85% of South African marketers use AI

28 May 2024

Building customer trust through personalised, integrated logistics solutions

Supply Chain

Building customer trust through personalised, integrated logistics solutions

Issued by Unitrans 22 May 2024

Amazon is here: Dentsu South Africa is ready!

Retail

Amazon is here: Dentsu South Africa is ready!

Sadiqah Levy, Issued by Dentsu 22 May 2024

Is everyone a social media specialist? Unpopular opinion by a head social media specialist

Marketing

Is everyone a social media specialist? Unpopular opinion by a head social media specialist

Suwilanji Kabwe, Issued by Wetpaint Advertising 2 May 2024