Chat bots | Bizcommunity

Chat bots | Bizcommunity

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Are you ready for the CX evolution? Here are the top 5 trends for 2026

Trends

Are you ready for the CX evolution? Here are the top 5 trends for 2026

Bruce von Maltitz 2 hours

Microsoft hack raises concerns over AI chat data risks for businesses

Cybersecurity

Microsoft hack raises concerns over AI chat data risks for businesses

Richard Ford 25 Aug 2025

AI is slowly making its way into advanced pharmacology, but will need investor patience.

Data & Analytics

Forget chat bots, AI is helping out in drug discovery and development

Lindsey Schutters 17 Jul 2024

Source: Supplied. Dean Baker is the squad lead of BFSI from Infobip.

Banking

Banks must embrace next-generation solutions to satisfy data-driven demands

Dean Baker 23 Apr 2024

We present the 13 insights session summaries selected for this year’s SAMRA Annual Conference

Research

We present the 13 insights session summaries selected for this year’s SAMRA Annual Conference

Issued by SAMRA 22 Apr 2024

Marketing

5 reasons why email still comes out on top

David Lichtenstein 16 Feb 2023

Chat will boost sales for small businesses this holiday season

Sales

Chat will boost sales for small businesses this holiday season

9 Dec 2021

Digital transformation in the financial services sector

Fintech

Digital transformation in the financial services sector

Carla Collett et al. 7 Aug 2020

Image source: Gallo/Getty Images.

Marketing

Brand humanity marketing trends 2020

Sheila McGillivray 8 Jan 2020

Chatbots will appeal to modern workers

Technology

Chatbots will appeal to modern workers

8 Aug 2019

Chantel Troskie, customer experience senior sales manager at Oracle

Banking

Banks need to rethink customer experience

Chantel Troskie 30 Apr 2018

#BizTrends2018: To survive, marketing must kill its darlings in 2018

Trends

#BizTrends2018: To survive, marketing must kill its darlings in 2018

Tom Manners 11 Jan 2018

Bronwyn Williams

Trends

#BizTrends2018: The evolution of fintech: Middlemen beware

Bronwyn Williams 9 Jan 2018

Cybersecurity

Securing the enterprise network with artificial intelligence

Pieter Engelbrecht 21 Nov 2017

Technology

#InnovationMonth: Mobile, the future of guest engagement

Cari Coetzee 15 Sep 2017

#DigitalMarketing: AI and machine learning

Focus on Digital Marketing

#DigitalMarketing: AI and machine learning

Louise Marsland 26 Jul 2017

#DigitalMarketing: The only constant is change - and the customer

Focus on Digital Marketing

#DigitalMarketing: The only constant is change - and the customer

Desiree Gullan 27 Jul 2017

How technology is transforming South African retail

Technology

How technology is transforming South African retail

Vincent Naigeon 14 Jul 2017

Will bots dominate customer service?

Banking & Finance

Will bots dominate customer service?

3 May 2017

Ratchanida Thippayos © –

Marketing

Marketing in a new-age world

Jolene de Lange 26 Apr 2017

SA Florist improves supply chain efficiency with BrandChat bot

Retail Services

SA Florist improves supply chain efficiency with BrandChat bot

6 Apr 2017

IAB Bookmarks Awards

Josephine Buys on bookmarking SA's digital summit

Leigh Andrews 10 Mar 2017

Lancewood adds Emoji Meals bot to Ultimate Braai Master series

Retail Marketing

Lancewood adds Emoji Meals bot to Ultimate Braai Master series

7 Mar 2017

Media

22 ‘watchdog' projects in Africa win funding

3 Feb 2017

#BizTrends2017: The gamechangers for digital marketers

Trends

#BizTrends2017: The gamechangers for digital marketers

Pilira Mwambala 27 Jan 2017

Marketing

Future-proof your brand for 2017 and beyond

Leigh Andrews 22 Dec 2016

IAB SA Bookmark Awards 2017 celebrates emerging technology

IAB Bookmarks Awards

IAB SA Bookmark Awards 2017 celebrates emerging technology

Issued by IAB South Africa 10 Nov 2016

Digital

Digital's future lies in the fingertips of its customers

Josephine Buys, Issued by IAB South Africa 19 Oct 2016

AI developments to redefine the way we do business

Technology

AI developments to redefine the way we do business

17 Oct 2016

The Bookmark Awards are open for entries

IAB Bookmarks Awards

The Bookmark Awards are open for entries

Issued by IAB South Africa 28 Sep 2016

The opportunities of "Siri" to brands

Digital

The opportunities of "Siri" to brands

Audrey Naidoo 20 Sep 2016

Computers may be evolving but are they intelligent?

Technology

Computers may be evolving but are they intelligent?

Leon Sterling 12 Jul 2016

Will AI disrupt business?

Technology

Will AI disrupt business?

Donald Brown 7 Jul 2016

BBC World Service selects Lagos innovations for pilots

Media

BBC World Service selects Lagos innovations for pilots

Tom Jackson 20 May 2016