CRMHow can your business reap the rewards of Black Friday while avoiding the customer service pitfalls?Ryan Falkenberg 18 Oct 2024
ServicesHow to add automated voice bots into your call centre: Start simpleRyan Falkenberg 30 Sep 2024
Financial ServicesCould intelligent automation smooth the transition to SA’s two-pot retirement system?Ryan Falkenberg 26 Jul 2024
Banking & FinanceHow can banks turn stressful Black Fridays into a customer service win?Ryan Falkenberg 21 Nov 2023
CRMIs your business taking the wrong approach to urgent customer conversations?Ryan Falkenberg 20 Oct 2023
4th Industrial RevolutionDigital workers, AI will not lead to job replacement in SA's call centre marketRyan Falkenberg 23 Nov 2020
TechnologyWhat we learned building a digital sales expert for a major bankRyan Falkenberg 15 Sep 2020