Operations Manager

Job description

What we are looking for:

A dynamic and detail-driven Operations Manager to join a team of professionals who will work between our Johannesburg venues, to manage and execute on front-of-house event operations at our 5-star luxury events and conference venues.

Do you fit this profile?

You are a solutions-focused, people-driven professional with a deep understanding of five-star service standards, event logistics, and operational leadership. You thrive in a fast-paced, high-expectation environment and understand that exceptional guest experiences are built behind the scenes through meticulous planning, teamwork, and precision execution.
You will play a critical role in ensuring the flawless delivery of events and the seamless performance of teams, systems, and venue spaces, allowing our guests to focus on what matters most.

Your calm leadership and hands-on approach make you a natural team motivator and respected problem-solver. You know how to get the job done while mentoring others and upholding premium standards.



Key tasks and outcomes

Event execution and guest experience

• Oversee all function logistics, ensuring the venue is guest-ready at all times.
• Lead pre-function briefings and post-function reviews to maintain consistent standards.
• Proactively resolve operational challenges during live events to ensure seamless execution.
• Ensure courtesy, professionalism, and warmth in every guest interaction.

Team leadership and culture

• Develop and manage weekly rosters in alignment with event needs and labour best practices.
• Lead, coach, and inspire teams through daily supervision and clear communication.
• Monitor grooming, hygiene, and behaviour to align with luxury service expectations.
• Onboard new team members and support staff development and discipline where required.

Stock and asset management

• Manage the movement and storage of equipment and operational items across venues.
• Conduct event-based stock control, damage reporting, and loss prevention.
• Submit final event reports (beverages, breakages, etc.) to Finance within 24 hours.
• Ensure responsible use of venue assets in line with company policy.

Safety, compliance and cleanliness

• Ensure full compliance with health and safety procedures at all times.
• Maintain high standards in cleanliness and maintenance across all operations areas.
• Oversee function room readiness, cloakrooms, and service zones before guest arrival.
• Maintain security of operational assets and guest-related areas.

Skills and knowledge

• Operational planning and event logistics.
• Strong leadership and team supervision.
• Time management and decision-making under pressure.
• Attention to detail and quality control.
• Excellent communication and interpersonal skills.
• Working knowledge of POS systems, booking software, and stock control (advantageous).
• Health, safety, and emergency procedures awareness.

Requirements

• National diploma or relevant qualification in Hospitality, Event Operations, or Business Management.
• Essential Criteria: 5+ years in hospitality or event operations with a strong focus on logistics, team leadership, and service delivery.
• You’ll need proven experience in managing high-end functions, staffing, stock and equipment control, and five-star guest experiences.

In addidion to sending your CV to recruitment@theforum.co.za, we would appreciate a few minutes of your time in completing the qualifying questionnaire, via this link: https://forms.cloud.microsoft/r/Wh7xL0RhPm 

This questionnaire is developed to better understand your experience as well as application requirements.

Company Description

The Forum Group is South Africa’s leading events and conferencing company, dedicated to delivering world-class experiences. With four unique venues in Johannesburg and one in Cape Town, servicing our clients at a five-star level; wellness, sustainability and a sense of community encapsulate what matters to us.

Posted on 25 Aug 11:10, Closing date 1 Sep