CRM Manager

Job description

Who are we: A fast growing global organisation with a presence in 50 countries, committed to delivering excellence through innovation and performance. 

Who are we looking for: CRM MANAGER

As CRM Manager, you’ll take the lead on building, managing and optimising campaigns within Microsoft Dynamics 365 Marketing. You'll be both technical and strategic — working with internal teams and agencies to improve customer journeys, increase engagement and support school enrolments globally.

This is a hands-on role, ideal for someone who can think analytically, deliver robust multistage automations and drive real impact across a complex digital landscape.

What will you do:

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  Build and manage automated email campaigns across the full customer journey using Dynamics 365

  
  


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  Drive CRM performance across the funnel — from lead generation to conversion and retention

  
  


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  Collaborate with marketing, enrolments and digital teams to align CRM with business goals

  
  


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  Ensure data accuracy, GDPR compliance and preference management

  
  


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  Provide actionable insights through reporting and dashboards (Power BI)

  
  


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  Manage CRM content strategy to ensure clear, engaging and consistent messaging

  
  


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  Support and coach internal stakeholders on CRM best practice and campaign execution

  
  

What will you need:

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  Proven experience managing CRM campaigns, ideally in Dynamics 365 Marketing

  
  


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  Strong knowledge of multistage email automation and CRM strategy

  
  


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  Understanding of customer data platforms, relational databases and reporting tools (Power BI)

  
  


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  Familiarity with GDPR and data privacy best practices

  
  


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  Confident working with third-party agencies and multiple internal stakeholders

  
  


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  Bonus: knowledge of OpenApply, iSAMS, or API/data integrations

  
  

Requirements

• Campaign Management


• Digital Marketing


• Microsoft Dynamics


• Power BI


• SAP Customer Relationship Management (CRM)

Posted on 29 Jul 09:48, Closing date 28 Aug