Client Service Intern

At IMS, we’re not your average agency. We're a dynamic and growing creative hub delivering innovative marketing solutions across industries — and we’re looking for exceptional talent to join our digital team.

With a strong emphasis on professional growth and collaborative thinking, IMS offers a fast-paced environment where you’ll gain valuable exposure to both the retail landscape and the inner workings of a full-service digital agency.

Our client portfolio is broad, spanning from start-ups to leading brands, and our services range from actionable strategies to fully integrated digital campaigns. We pride ourselves on delivering work that is strategic, creative, and always results-driven.

The ideal person 

We are looking for an enthusiastic, driven, and solutions-oriented individual with strong communication skills and a proactive attitude. You should be a quick learner, a collaborative team player, and able to thrive in a fast-paced environment.

Qualifications and experience:

• A diploma or degree, and the willingness to learn
• Strong attention to detail and a genuine passion for digital communication and content
• Previous experience in your studies with any analytical or statistical tools will be advantageous

Key responsibilities (You will learn these skills)

• Plan, create, and manage engaging content for social media platforms and blogs
• Oversee client projects and ensure smooth day-to-day coordination, communication, and delivery
• Attend and contribute to internal and client-facing meetings (e.g., campaign planning, creative reviews, performance reporting)
• Develop creative briefs, proposals, and progress reports while managing expectations throughout the project lifecycle
• Collaborate with cross-functional teams to manage timelines, budgets, and deliverables
• Monitor internal workflows and ensure adherence to deadlines and quality standards
• Support social media strategy, moderation, and community management
• Conduct market research and compile competitive insights to inform strategic recommendations
• Maintain a deep understanding of client brands, industry categories, and audience segments

Preferred competencies

• Proficient in Microsoft Office Suite
• Confident navigating major social media platforms (Facebook, Instagram, TikTok, LinkedIn, X)
• Demonstrated ability to write in English
• Excellent verbal and written communication skills
• A customer-centric mindset with a proactive problem-solving approach

Bonus points if you:

• Have an encyclopedic knowledge of the Star Wars universe
• Can identify every iteration of Batman
• Occasionally bake for your colleagues 
• Have attempted to use the Force — successfully or otherwise

At IMS, we value creativity, curiosity, and a sense of humour. If you're ready to bring your talents to a place where great work meets great people, we’d love to hear from you.  In you application please let us know why you would like to join IMS and who you favourite Superhero or Jedi is, and why they are you favourite.

Company Description

IMS is a strategic and creative ad agency firmly rooted in digital.

Posted on 28 May 17:11, Closing date 27 Jul