Assistant Store Managers and Supervisors

Are you a dynamic and passionate individual with a flair for customer service, store operations, and staff motivation? We have an exciting opportunity for you to join our team as an assistant store manager or supervisor. With a history spanning over 80 years, C.U.M. Books is dedicated to putting Christian content and Bibles into the hands of the people of Africa. As a publisher and retailer, our driving passion remains the hope of the gospel.

Duties and responsibilities
Job brief

As an experienced assistant store manager/supervisor, you will oversee the daily operations of our store, ensuring the smooth running of operations to maximise the customer experience. The ideal candidate will have prior experience in retail management, a deep understanding of excellent customer service, and the ability to motivate personnel to perform at their best.

Supervisor responsibilities:

• Admin
• Housekeeping
• Sales and customer service
• Assist staff on the shop floor.
• To be equipped with suitable levels of product knowledge
• Manage stock levels in collaboration with manager and assistant manager
• Take responsibility for the shop floor, overseeing daily duties and daily requirements from staff.

Assistant store manager responsibilities:

• Organising and overseeing all store operations.
• Leading and supervising a dedicated retail team.
• Train and guide staff members to achieve maximum performance.
• Prepare and effectively control the store's budget, focusing on cost efficiency.
• Efficient stock management and monitoring of stock levels.
• Maintaining and delivering excellent customer service.
• Addressing and resolving customer complaints to uphold exceptional customer service.
• Handling and resolving any issues that may arise within the store.
• Planning and overseeing in-store promotions and merchandising.
• Staying updated on market trends to identify opportunities for store improvements.
• Ensuring the store complies with all legal health and safety guidelines.
• Providing regular feedback and reporting to higher management.

Desired experience, requirements, and skills

• Proven experience in retail management or a related role.
• Strong leadership and team management skills.
• Excellent organisational and problem-solving abilities.
• Effective communication and interpersonal skills.
• Proficiency in budget management and stock control.
• Customer-focused with a commitment to delivering exceptional service.

Posted on 02 May 10:08, Closing date 29 May