Live Account Executive

Job description

The Live AE is an account executive tasked with managing day-to-day retail advertising campaigns – with particular of the management of product-and-price advertising collateral development. 

The candidate will liaise and work with agency brand stakeholders, driving a positive, proactive and collaborative relationship with client. 

Responsibilities: 

Client relationship management 

• Build, and maintain, strong client relationships 
• Understand client advertising objectives and requirements 
• Effectively communicate with clients, providing regular updates and addressing their needs 

Briefing and project management 

• Gather detailed client briefs and, together with the Head of DTP, interrogate and translate them into actionable briefs for the DTP studio, production, or FA department 
• Manage project timelines, ensuring deadlines are met and tasks are completed expediently, efficiently and excellently 
• Review creative deliverables to ensure alignment with client expectations and brand guidelines 
• Support DTP management by drafting effective and timely job briefs and amendments 
• Monitor and follow up on all outstanding briefs and debriefs from clients 
• Ensure all briefs are approved upfront; and that all necessary internal and external processes, checks and approvals are completed prior to the handover of approved artwork? 

Communication and collaboration 

• Collaborate effectively with internal teams across multiple departments, including creative, production, QA, DTP, traffic and FA to ensure optimal workflow and job actioning 
• Timeously communicate project status updates to clients and internal stakeholders 
• Foster a positive, inclusive and collaborative work environment 
• Participation and assistance within all necessary status meetings, general team meetings and handover meetings 
• Scheduling and arranging team meetings with all relevant parties, including the Head of DTP 
• Ensure you, as well as the team, are well prepared for all client meetings 
• Act as supporting point of contact for clients in the absence of other team members?

Attention to detail 

• Ensure accuracy and consistency across all output deliverables 
• Pay close attention to details, such as deadlines and client specifications 
• Proofread and edit all materials before sending to clients?

Problem-solving and adaptability 

• Identify and resolve issues that may arise during campaign execution 
• Quickly escalate issues being managed, or those requiring senior intervention 
• Be adaptable and able to adjust to changing priorities and challenges?

Additional responsibilities include 

• Updating and maintaining status reports, ensuring the status of each element of every campaign is clearly understood 
• Provide regular updates to clients and internal stakeholders on the progress of campaigns 
• Maintain records of all client interactions, including meeting notes, emails, text messages, and phone calls 
• Ensure all DTP work is accurate and delivered within specified deadlines 
• Oversee the DTP process to ensure the final product meets the client's brief and is delivered on time 

Qualifications 

• Diploma or degree in marketing, advertising, or a related field  

Experience 

• 2-3 years’ experience in a similar client service position within advertising or a similar industry 

Desired skills 

• MS Office (Word, Excel, PowerPoint)  
• Workbook and/or RMS is an advantage 
• Proactive work ethic and problem-solving mindset is essential 
• Exceptional time-management skills 
• Excellent administrative, communication and interpersonal skills 
• Strong organizational and time management skills 
• Proactive and results-oriented approach 
• Strong work ethic and commitment to delivering exceptional client service 

Personal attributes 

• Team player with the ability to collaborate with broader teams 
• Ability to remain calm in a fast-paced environment 
• Creative, enthusiastic out-of-the-box thinker 
• People-focused, approachable, dependable, emotionally intelligent, empathetic and compassionate 
• Proactive, accountable and resilient 
• Deadline and solution driven 
• Meticulous with excellent attention to detail 
• Ambitious, with a desire to grow within the agency 

Posted on 05 May 21:09, Closing date 3 Jun